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3 Steps to Improving Customer Service

3 Steps to Improving Customer Service

The key to running a successful business is to be able to differentiate your business to a local similar business, otherwise known as a direct competitor.

You can do this with excellent and efficient customer service. Customers will always return when they receive excellent service, feel that there is personal service and you go the 'extra mile'.

The ways to ensure that you have good customer service is to empower your team with the attitude, tools and equipment, know how and training.

 

The attitude

Engender this spirit across everything you do. Make sure that answers are provided promptly if you are in the service industry or that the customer/client is aware of the progress you are making if you are making a supply of goods. Tracking with modern day communication enables you to match a customers expectations.

 

Tools and equipment

Empower your team by providing them with adequate tools and equipment. These days that may be as simple as an up to date PC or laptop, with the latest software. Ensure that these simple requirements are met. Examples may be that printers work and also, that the amenities are operative, such as the microwave in the staff canteen.

 

Know how and training

With processes being simplified down to computer programmes and applications consider up to date and modern training. Keep records of which course staff undertake and how they can perhaps empower and better themselves with a wider training schedule. 

Remember, whichever steps you choose to take, feedback is always important to customer satisfaction. Apply the three above steps and try to make outstanding service the norm.

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