5 Ways to Create a Thriving Workplace
A thriving workplace means that the team in your business is motivated. This body language and culture transcends to the client or customer. Once this has been achieved your business can deliver legendary service. As an entrepreneur, to be able to create a thriving workplace you must:
1. Have an open door policy Always make yourself available to each and every member of your team. Ensure that they feel free and easy to speak to you about any issues, particularly work related that may be bothering them. Be in a position to give them a sensible, practical and useful answer that allows them the authority to speak with the client or customer and make the right decision. Be there to speak with team members at regular intervals ensuring that they know that you know what they are working on. Offer general support, guidance and coerce nicely. Everyone needs to know that they are valued and that they makeup an important part of the team.
2. Give each member headroom One of the most important parts for any employer is to be able to provide a fulfilling role and one which the employee or team member considers that he/she can add to it. This is done by effectively giving each member of the team headroom by being able to not only make some decisions on their own but also to communicate with clients. There should be an invisible line between the entrepreneur, boss and the staff, team member at which he or she knows they have to talk and receive instructions or a decision. They will feel fulfilled if they are able to operate independently for most of their working day.
3. Set clear objectives, both individually and as a team This is easy. Ensure that there is “buy in” with the business's objectives and also the individual's goals, so that they match. This can be formal or informal, but if you feel that there will be any misunderstanding, then make sure it is a formal process.
4. Set the standard yourself Always be consistent with your message. This enables trust to be created over a short period of time. Read ‘The Speed of Trust’ by Steven Convey. Understand the need to set a high standard yourself. Answer client complaints, don't shy from the difficult issues. The team will follow you.
5. Reward appropriately Your employees need to feel wanted and must therefore be rewarded. Their monthly pay is one thing. Subtle messages such as thank you, unexpected small bonuses and perhaps gifts are always reinforcing the fact you are thinking of them. When clients give bottles or presents at Xmas, don't take them yourself, share amongst the team.
Think of how you would react to anything you do and treat your team with the same respect. In the meantime, please share any comments you have on this blog post below.